ABOUT US/FAQ | Mod A Mini

About Us

A lot of you will know our faces from our social media channels, but we are the Mod A Mini team!

Jon - The brains behind it all, the driving force and entrepreneur. He is also the most sensitive of us all but he loves taking care of customers and going above and beyond as often as possible.

Mim - The creative and business head of the gang. She had no car experience or knowledge until only a few years ago, but now she can put up a good fight with a spanner and sells like it has gone out of fashion!

Tim - The Head Tech at our sister company, Torque Monke - Tim patiently makes sure that everything we do is mechanically correct! Perhaps a tad shy, but he is a good listener and has the very best memory of anyone we have ever met!

Together we run, manage and grow Mod A Mini.

From small beginnings in a tiny flat, we are now located in the city of Chelmsford with a workshop alongside our storage facilities. Most larger items are drop-shipped from suppliers that we have worked with for many years - keeping costs down and ensuring even when we are taking time away from the office for recording or networking, your orders go out without interruptions!

FAQs

Do we ship abroad?

Yes we can ship abroad however please contact us before purchasing so that we can provide you with an accurate price for shipping. Any duties or tax incurred on the item will be payable by the recipient only. The postage costs cover the initial shipping of the item and are therefore not refundable if you wish to send the item back.

If an item is returned, we will refund any items with a credit note or an exchange as long as we receive the item in it's original condition and packaging. We will not cover the return postage.

Any other questions regarding international deliveries, please speak to us before purchasing.

How do you maintain your low prices?

In order to bring you consistent and affordable pricing, we do not hold many items in stock. Whilst most items will be shipped the next day from our distributors, on the rare occasion the item is out of stock, there may be a small wait. If so, we will make you aware of the delay and advise when your item should be delivered. If you cannot wait or need the item more urgently, we will not hesitate to offer a full refund.

All prices include the cost of shipping within the UK. If you require urgent shipping, or a guaranteed delivery date please contact us before placing the order so that we can make these arrangements. If the parcel does not arrive before you need it, we can send out a second set (at the usual cost) and then you can return the late delivery for a full refund. This is purely to make it fair for both yourself and us as sellers.

Do you have any discount codes?

Any discount codes will be displayed below or on our social media accounts, so please check regularly and subscribe for some amazing offers!

Our Loyalty Points Scheme is how we provide the best discounts - simply create a Member account, purchase items and collect your points! Hundreds of customers use their loyalty points regularly and reap huge benefits!

My item has arrived damaged, what should I do?

As with our returns policy, any items that have arrived damaged must be reported within 14 days from the date of delivery. We may extend this to 30 days in exceptional circumstances but this is dependant on the item, on the damage and the country of destination.

Any damage reported outside of these time frames will not be covered for a free replacement however we can offer a discount towards a second purchase as a gesture of goodwill.

I have paid for my item, now I have changed my mind before the product has been sent out?

Unfortunately, whether you order and receive the goods, or order and cancel, all transactional fees are non-refundable for us as a company.

Sadly, we experienced this on a spiteful scale, where we had a customer purchase vast quantities of goods to deliberately ask for full refunds knowing that we would make a large loss. To combat this, any "change of mind" purchases can be either refunded as a cash figure minus transactional fees (these fees can be calculated by third party websites too for the customer's peace of mind) or the full amount spent can be used as store credit within 12 months of the original order.

We believe that this ensures all parties are treated fairly and no one is left out of pocket for a customer's change of mind.

Can I return my item? (The wrong item has arrived)

If the wrong item has arrived, you must let us know within 14 days of delivery so that we can correct this. Please contact us directly so that we can work out the best way to proceed.

The return postage costs in this situation will be refunded to you - as long as they are of a reasonable cost. Please contact us before purchasing return labels if you are unsure.

Can I return my item?
(I no longer need it)

If you no longer wish to keep your purchase you must let us know within 14 days of delivery. We can then arrange a refund as long as the goods arrive back in the original condition and packaging within a further 14 days. There may be restocking fees applied depending on the products you wish to return. Please contact us directly so that we can work out the best way to proceed.

If an item is returned past these dates, we will do our very best to arrange a refund but it will be down to our distributors discretion so please ensure that you let us know immediately if there is a problem.

We do not cover the return postage in this situation or transaction fees in your refund.

Items that are custom (eg painted / powdercoated / made personal for you) are not refundable once fabricated / made / painted so please be sure before you make the purchase that you are not going to change your mind.

I have received great service, what should I do?

Please leave us a Google review! We love hearing feedback and collecting Google reviews helps drive more customers to our website. We are so grateful to everyone that has done this already.

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